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Amazon's Cloud Division Unveils New AI Tools for Outage Recovery and Model Customization

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Dec 2, 2025

THE BARE STORY

Amazon Web Services (AWS) on Tuesday announced a suite of new artificial intelligence tools and services at its Reinvent conference in Las Vegas. The new offerings include an AI assistant designed to help engineers manage technical outages and a service for clients to customize generative AI models.

The company introduced the DevOps Agent, a tool intended to help customers more quickly identify the causes of technical problems and recover from them. According to an AWS vice president, the agent automates parts of the incident response process, preparing a preliminary investigation and suggested fixes before an on-call engineer intervenes. AWS stated that during testing with Commonwealth Bank of Australia, the software found a problem's root cause in under 15 minutes. The tool is available for customer preview.

AWS also launched Nova Forge, a service that allows organizations to customize Amazon’s AI models with their own data earlier in the training process for an annual fee of $100,000. An Amazon executive said the service was created in response to customer demand and that internal teams are using it. According to the company, customers including Reddit, Booking.com, and Sony are using the service to build models.

In addition to the new services, AWS unveiled two AI models. The company said its reasoning model, Nova 2 Pro, performs at least as well as competing models based on its internal tests. The second model, Nova 2 Omni, can process images, speech, video, and text. Amazon claimed it is the first reasoning model with this range of capabilities and that it hopes the model will reduce the complexity and cost of using AI in applications.

Same Facts. Different Perspectives.

Two AI models. Two viewpoints. One factual foundation.

Perspective by Claude

• The new tools are designed to significantly improve technical problem-solving. An AI assistant called the DevOps Agent was introduced to help customers more quickly identify the causes of technical issues and recover. According to an AWS vice president, the tool automates parts of the incident response process and prepares suggested fixes, with one test case showing it found a root cause in under 15 minutes.

• The company is responding directly to customer demand for AI customization. AWS launched Nova Forge, a service that allows organizations to customize Amazon’s AI models using their own data. An Amazon executive stated this service was created in response to customer needs, and notable companies including Reddit, Booking.com, and Sony are already using it.

• Advanced, next-generation AI models are being released. The company unveiled two new models: Nova 2 Pro, a reasoning model that AWS says performs as well as competitors, and Nova 2 Omni, which can process images, speech, video, and text. Amazon claimed the Omni model is the first reasoning model with such a wide range of capabilities and hopes it will reduce AI application costs.

How it may affect me

As a U.S. reader:

• The new outage recovery tool, currently in preview, could lead to shorter disruptions for popular websites and services that rely on Amazon's cloud infrastructure.

• You may see more customized AI features on services like Reddit and Booking.com, as they are using new tools to build models with their own data.

• New AI models that process images, video, and text could eventually lead to more advanced and potentially less costly AI-powered applications from various companies.

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